Who We Are
Java Mountain Guide ("we", "us", "our") is a tour operator based in Malang, East Java, Indonesia. We operate the website javamountainguide.com and offer tour and travel services throughout Java, Lombok, and surrounding islands.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a tour with us.
Data We Collect
We collect personal information you provide directly and certain data automatically when you use our website.
How We Use Your Data
We use your personal data for the following purposes:
- Processing and confirming your tour bookings
- Communicating with you before, during, and after your tour
- Arranging national park entry permits (which require ID details)
- Sending booking confirmations and itinerary details
- Responding to enquiries and customer support requests
- Improving our website and service based on usage patterns
- Marketing communications, only if you have given explicit consent
✅ We will never send you unsolicited marketing messages. We only contact you about your booking or with your explicit permission.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Local partners: Hotels, national park authorities, and transport operators — only the minimum information necessary to complete your tour
- Legal requirements: If required by Indonesian law, court order, or government authority
- Safety: If we believe disclosure is necessary to protect the safety of any person
All third parties we work with are required to handle your data responsibly and only for the purposes we specify.
WhatsApp & Messaging Communications
Many of our communications take place via WhatsApp. When you contact us through WhatsApp, your messages, phone number, and profile name are visible to us and stored within the WhatsApp platform under their privacy policy.
We use WhatsApp communications to respond to enquiries, send booking confirmations, and coordinate logistics. We do not add you to broadcast lists or group chats without your permission.
Cookies & Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This helps us improve our content and user experience.
The data collected is aggregated and anonymous — it does not identify you personally. You can disable cookies in your browser settings at any time, though this may affect some functionality.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including:
- Booking records: 5 years (for accounting and legal compliance)
- Customer communications: 2 years after your last interaction
- Marketing consent records: Until you withdraw consent
After these periods, your data is securely deleted or anonymized.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- WhatsApp: +62 812-3456-7890
- Address: Malang, East Java, Indonesia